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Guarantee

We are so confident of the high quality of the carpet you have purchased that it is guaranteed against wear in normal domestic use. For the majority of carpets on this website this guarantee is for a period of 5 years from the date of purchase providing it is fitted onto the appropriate new underlay by a competent fitter in accordance with the requirements of BS 5325. Some carpets have a longer or shorter guarantee period and all guarantee periods are shown within the product information. This guarantee applies to carpets fitted in the UK and Ireland only.

This guarantee does not cover appearance change, flattening and matting, fading, staining, damage or wear due to abuse, misuse or poor maintenance. The guarantee applies only to the carpet as originally fitted and will not apply to carpets which have been moved, altered or already replaced under the terms of the guarantee. This guarantee is for the original purchaser only and is not transferable.

If you do not use a Damp Proof Membrane on ground floors, or if you do not use the correct underlay, or if you do not have the flooring fitted correctly, this will affect your guarantee.